Refunds & Cancellations
Last updated: 2026-07-08
Clear and transparent cancellation rules
We want you to understand how cancellations and refunds work at FamLife. This policy explains the Family subscription refund window, how to cancel through Tranzila, and how personalized products are handled.
1. Family subscription cancellation window
For Family subscriptions, you may cancel and receive a full refund within 7 days from the subscription purchase date, as long as the cancellation or refund request is submitted within those 7 days.
To help us handle requests clearly, the request date is the date FamLife receives the request or the cancellation is completed through the subscription management system, when available.
2. After the first 7 days
After 7 days, you can still cancel your subscription at any time. The cancellation will stop future renewals and future billing.
Access will usually remain active until the end of the already-paid billing period, unless stated otherwise in the plan terms or required by applicable law.
3. Monthly subscriptions
For monthly subscriptions, cancellation after the first 7 days stops the next monthly charge.
No partial refund is automatically provided for the current paid month, unless required by law or approved by FamLife in a special case.
4. Annual subscriptions
For annual subscriptions, you may cancel and receive a full refund within 7 days from the purchase date.
After 7 days, you may cancel the future renewal of the subscription. Any partial refund request after the 7-day window will be reviewed according to the circumstances and applicable law.
5. How to cancel
When available, users can cancel their subscription automatically through the Tranzila payment system, using the subscription management link or personal payment management area.
If you have trouble canceling through Tranzila, contact FamLife support through the website contact form or by email at famlife2025@gmail.com.
- Full name
- Account email
- Subscription type
- Purchase date
6. Personalized digital and physical products
Custom digital products, designed PDFs, printed family books, albums, family games, memory products, or any personalized output that has already been produced or delivered are generally non-refundable.
If there is a technical issue, major mismatch, defect, or legal requirement, FamLife will review the request fairly according to the circumstances.
7. Consumer rights
This policy does not limit any consumer rights granted under applicable law.
For support, privacy, deletion, accessibility, billing, school, community or legal requests: email famlife2025@gmail.com or WhatsApp / phone +972547611648.